Frequently Asked Questions
Everything you need to know about your MALO experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, MALO is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How should I care for my MALO garments?
To preserve the quality of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior label of each piece.